Frequently Asked Questions:
I have a number of different health issues I'd like to discuss. Should I book a regular treatment or an extended time slot?
Regular sessions are 60 minutes and are suitable for general follow‑ups.
If you have several concerns or expect to spend more time talking, please book a 90‑minute session.
Please note when booking that cancellations with less than 24 hours’ notice will be required to pay the full session fee.
Do I need a referral from my Doctor to have acupuncture?
No referral is required. However we are happy to liaise with your GP or specialist if necessary.
Can I claim a private health fund rebate for my acupuncture visit?
Acupuncture treatments at the Blaxland clinic are recognised by almost all major health funds in Australia, including HBF, Medibank Private, Teachers Health, nib and more. The rebated amount will depend on your health insurance and the level of cover you have. Treatments are not covered by BUPA or HCF.
There are currently no health fund rebates for Chinese herbal medicines.
Does the clinic have HICAPS?
While there is no HICAPS facility at the clinic, your receipt will be emailed to you after payment and you can use the provider number to make a claim with your health fund online.
Can I claim my treatment through Medicare?
At this stage Chinese Medicine is not covered by Medicare.
What is the cancellation policy?
The clinic is a space of deep care and mutual respect, and each appointment time is held specifically for you.
Because appointments are limited and often in high demand, late cancellations disadvantage other clients who may be waiting for a timeslot, and they also affect the operational costs of running the clinic. Absorbing these costs is not sustainable for a small practice. To honour the shared nature of the space, and to ensure the clinic can continue supporting the community, a 100% cancellation fee applies when less than 24 hours’ notice is given.
If you do need to cancel, please provide at least 48 hours’ notice so the time can be offered to someone else. Clients who repeatedly cancel at late notice or miss appointments will be unable to rebook.
Exceptions will be made in the case of emergencies. Thank you for your understanding.
Where can I park near the clinic?
There are free 1 & 2 hour parking spots out the back of the clinic, in a large carpark filled with trees. You can enter the Greens Arcade (where the clinic is located), via the carpark. You just come up a few steps up to street level where you will find us in Shop I (that's 'i' for iguana, not l for lemonade). If you don't like steps, there is a ramp to the left of the arcade which allows you to walk up to street level and enter the arcade from the front.
What if I'm coming by train?
We are conveniently located across the road from Blaxland Station. Once you get off the train its a 2 minute walk across the bridge and down a few stairs where you will turn left and walk for another minute or so. Just look for the Greens Arcade, at 134 Great Western Highway, not the other arcade to the right of the station, where the IGA is located.
Is the clinic wheelchair friendly?
Yes it is.
Do you have a bathroom at the clinic?
No we don't, but there is a locked bathroom downstairs that we share with the arcade. Unfortunately, it is not wheelchair friendly.
Can a friend or family member come into the treatment room with me?
Treatments generally work best for you and the practitioner if you come in on your own. We do have a chair outside where a family member or friend is welcome to wait for you. There are also a couple of little cafes less than 2 mins walk away.
Children should always be accompanied by an adult during treatment, but we don't allow more than one adult to accompany a child at a time.
I have a fever and a cough! What should I do?
If you are experiencing symptoms such as high temperature, cough, sore throat, respiratory distress or anything contagious, we ask that you let us know as soon as possible so we can change your appointment.